FAQ Troubleshooting

How do I get back into setup mode to change my settings? / How do I make a change to a current setting (e.g. change the time)?
Your settings can be accessed and changed anytime. Follow the setup steps from Step 1 and Step 2 (below) to get into Setup mode, then press SET to pass each...
Thu, 1 Nov, 2018 at 9:44 AM
My 3DActive Pedometer is resetting unexpectedly during the day?
There are 2 reasons why your pedometer is resetting unexpectedly during the day: 1. By continuous contact with the RESET button on the front of the pedomete...
Thu, 1 Nov, 2018 at 9:44 AM
My distance record is higher/lower than expected?
Your pedometer relies on your stride length setting to calculate your distance record, if your stride setting is incorrect, then this will affect the accura...
Thu, 1 Nov, 2018 at 9:43 AM